Refund policy

30-day money-back guarantee on every order
If you're not satisfied with an order, email us at hello@foxbrim.com within 30 days of delivery with your order number, and we'll give you a full refund of what you paid, including shipping. Each subscription shipment is covered for 30 days from its own delivery date. The guarantee covers orders placed on foxbrim.com. Purchases made on Amazon are handled through Amazon's own returns process. You can skip, change or cancel your subscription any time before your next charge date (see our Subscription policy).

Damaged or incorrect items
If your order arrives damaged or you received the wrong item, email hello@foxbrim.com within 30 days of delivery with your order number and a photo of the item, and we will work with you to replace it or refund it.

Refunds
Once your guarantee request is reviewed, we will email you to let you know whether your refund is approved. Approved refunds are for what you paid, including shipping, and are issued to your original payment method.

Late or missing refunds
If you haven't received a refund yet, first check your bank account again. Then contact your credit card company or bank, as there is often some processing time before a refund is posted. If you've done all of this and still have not received your refund, please contact us at hello@foxbrim.com.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of your return. If the item wasn't marked as a gift when purchased, or the gift giver had the order shipped to themselves, we will send the refund to the gift giver.